When Dynamics 365 Marketing becomes Dynamics 365 Customer Insights - Journeys

Dynamics 365 Customer Insights – Journeys & Data

Microsoft Inspire, the annual partner community conference, took place in July 2023.
The conference focused on the addition of AI to Microsoft products, including Dynamics 365 Sales and Field Service.
Microsoft announced the renaming of Viva Sales to Dynamics 365 Sales copilot.
Dynamics 365 Marketing will be renamed to Dynamics 365 Customer Insights
Journeys from September 1, 2023.
Dynamics 365 Customer Insights will be renamed to Dynamics 365 Customer insights
Data.
Outbound marketing will no longer be offered as default to new customers, with only real-time marketing functionality and event modules being part of Dynamics 365 Customer Insights
Journeys.
Licensing for Dynamics 365 Marketing and Dynamics 365 Customer Insights will be unified.
Customers using outbound marketing are encouraged to migrate to real-time marketing, with a playbook provided by Microsoft for guidance.
Social Posting will not be a feature in real-time marketing, as it is the least used feature of the product. Other features will continue to be released to support real-time marketing.

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