- Microsoft Inspire, the annual partner community conference, took place in July 2023.
- The conference focused on the addition of AI to Microsoft products, including Dynamics 365 Sales and Field Service.
- Microsoft announced the renaming of Viva Sales to Dynamics 365 Sales copilot.
- Dynamics 365 Marketing will be renamed to Dynamics 365 Customer Insights
- Journeys from September 1, 2023.
- Dynamics 365 Customer Insights will be renamed to Dynamics 365 Customer insights
- Data.
- Outbound marketing will no longer be offered as default to new customers, with only real-time marketing functionality and event modules being part of Dynamics 365 Customer Insights
- Journeys.
- Licensing for Dynamics 365 Marketing and Dynamics 365 Customer Insights will be unified.
- Customers using outbound marketing are encouraged to migrate to real-time marketing, with a playbook provided by Microsoft for guidance.
- Social Posting will not be a feature in real-time marketing, as it is the least used feature of the product. Other features will continue to be released to support real-time marketing.
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