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Dynamics 365 Customer Insights – Journeys & Data

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Apr 5, 2024

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AI Summary

  • Microsoft Inspire, the annual partner community conference, took place in July 2023.
  • The conference focused on the addition of AI to Microsoft products, including Dynamics 365 Sales and Field Service.
  • Microsoft announced the renaming of Viva Sales to Dynamics 365 Sales copilot.
  • Dynamics 365 Marketing will be renamed to Dynamics 365 Customer Insights
  • Journeys from September 1, 2023.
  • Dynamics 365 Customer Insights will be renamed to Dynamics 365 Customer insights
  • Data.
  • Outbound marketing will no longer be offered as default to new customers, with only real-time marketing functionality and event modules being part of Dynamics 365 Customer Insights
  • Journeys.
  • Licensing for Dynamics 365 Marketing and Dynamics 365 Customer Insights will be unified.
  • Customers using outbound marketing are encouraged to migrate to real-time marketing, with a playbook provided by Microsoft for guidance.
  • Social Posting will not be a feature in real-time marketing, as it is the least used feature of the product. Other features will continue to be released to support real-time marketing.

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