We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Customer Insights Journeys

Dynamics 365 Customer Insights – Journeys & Data

Dynamics 365 Marketing and Power Platform updates focused on unifying Sales and Marketing modules and introducing Copilot functionality.
Release Wave 2 for 2023 outlines new features from October 2023 to March 2024 for Dynamics 365 and Power Platform.
Dynamics 365 Customer Insights to combine Marketing and Customer Insights as a single solution from September 2023.
Copilot AI features in Marketing include text editing, quiet times for messaging, and journey creation using templates and natural language processing.
Improved visibility of activities in Marketing emails on contact and lead record timelines.
Scoring models in Dynamics 365 Customer Insights help qualify leads based on various signals for better sales opportunities.
Lead qualification criteria can be defined using fit, intent, recency, and engagement signals to speed up the sales process.
The blog series will continue with content related to Power Pages and their integration with the Power Platform.

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