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Whats coming in Customer Insights-Journeys in December-March?

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Dynamics 365 Customer Insights – Journeys & Data

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Dec 16, 2023

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  • The article discusses upcoming features in the December '23 release of Dynamics 365 Customer Insights
  • Journeys.
  • Some of the features mentioned include the return of the "view in browser" option, the ability to upload custom fonts, and the ability to schedule email sending during specific times.
  • Another feature mentioned is the ability to create capture forms in outbound to gather data and import it into CI-J.
  • The article highlights the importance of bridging the gap between sales and marketing by qualifying leads in a more effective way.
  • The December '23 release also brings back the ability to track customers' website interactions and provides templates for journeys to save time.
  • Other features include improved control over customer consent, the ability to send emails to multiple email addresses, and the return of proper email A/B testing.
  • The upcoming releases in February and March '24 will introduce advanced bot protection, the ability to split journeys into multiple lanes, and send scheduling based on customers' preferred open times.
  • The author expresses confidence that future releases will continue to bring important features to Dynamics 365.This is my best complete final answer to the task.

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