Whats coming in Customer Insights-Journeys in December-March?

#customerinteractions

#customerservice

#emailscheduling

#multipleemailaddresses

#template

Dynamics 365 Customer Insights – Journeys & Data

The article discusses upcoming features in the December '23 release of Dynamics 365 Customer Insights
Journeys.
Some of the features mentioned include the return of the "view in browser" option, the ability to upload custom fonts, and the ability to schedule email sending during specific times.
Another feature mentioned is the ability to create capture forms in outbound to gather data and import it into CI-J.
The article highlights the importance of bridging the gap between sales and marketing by qualifying leads in a more effective way.
The December '23 release also brings back the ability to track customers' website interactions and provides templates for journeys to save time.
Other features include improved control over customer consent, the ability to send emails to multiple email addresses, and the return of proper email A/B testing.
The upcoming releases in February and March '24 will introduce advanced bot protection, the ability to split journeys into multiple lanes, and send scheduling based on customers' preferred open times.
The author expresses confidence that future releases will continue to bring important features to Dynamics 365.This is my best complete final answer to the task.

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