Dynamics 365 Customer Insights – Journeys & Data
Category
Mar 30, 2023
Published date
Text
Article Type
AI Summary
- The article discusses the upcoming changes to the D365 Marketing certification, specifically the removal of the Outbound feature from the solution but not from the certification. This may make the certification more difficult to pass, and the author suggests waiting until the change has happened before taking the certification.
- The author explains that the blog series is a response to the lack of specialized content on the MB-220 Marketing certification. They have already written a book on Dynamics 365 Marketing and decided to go through the certification to provide the necessary information for passing it.
- The article provides an overview of the different topics covered in the certification, including configuring marketing applications, managing segments and lists, creating and managing marketing forms and pages, managing leads, contacts, and accounts, creating and managing marketing email messages, managing customer journeys, managing events and webinars, and configuring Dynamics 365 Customer Voice.
- The author mentions that the first part of the certification, configuring the marketing applications, is not covered in depth in the article. They provide links to other resources where readers can find information on this topic.
- The article recommends reading the author's book on Dynamics 365 Marketing for a comprehensive understanding of the subject matter.
- The author mentions that the content in the article is based on the last update from March 23, 2023, and advises readers to refer to the certification page for updated information.
- The article mentions Neil Parkhurst's series on the old MB-200 certification, which is now deprecated and changed to PL-200, but still contains relevant content.
- The author states that they will be covering the other topics in the certification in upcoming blog posts.
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