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Dynamics 365 Contact Center – Manage Chat SPAM

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Dynamics 365 Customer Service

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Nov 19, 2024

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  • Limit access to your chat widget to specific domains to reduce chat spam in Dynamics 365 Contact Center.
  • Consider adding a pre-chat conversation survey to create extra steps before a chat starts and reduce spam.
  • Adding a simple consent question can help reduce spam in chat interactions.
  • Opening multiple chat windows without entering any information can flood the supervisor dashboard with spam chat requests.
  • Adding a mandatory consent question before a chat starts can prevent chats from showing on the ongoing conversation dashboard until the question is answered.
  • Editing the chat channel and adding a pre-conversation survey within the behaviors tab can help implement the consent question.
  • By implementing these measures, it becomes harder for malicious users to create spam chats that disrupt business operations.
  • Following these pointers can help in effectively reducing the likelihood of spam chats in Dynamics 365 Contact Center.

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