Plaza 365
Plaza 365

No results found for your search

RegisterLog in

1

Omnichannel Real-time analytics reports (Preview) Dynamics 365 Customer Service

Visit article

#admincenter

#insights

#real-timedashboard

#reportsettings

Dynamics 365 Customer Service

Category

Feb 15, 2023

Published date

Text

Article Type

AI Summary

  • The article discusses the process of enabling the Real-time Analytics (preview) feature in the Customer Service Admin Center of Dynamics 365.
  • Once enabled, the Real-time Analytics feature adds a dashboard to the Customer Service Workspace app after a few minutes.
  • The Summary section of the dashboard provides details about ongoing conversations, KPIs, and other relevant information.
  • The ongoing conversation report within the dashboard displays the details of all ongoing conversations.
  • The agent section shows real-time details about the agents, and clicking on "Details" provides additional information about a specific agent.
  • The Voice report section of the dashboard shows details specific to Voice Channel/Queues.
  • The article also provides a link to access more details about the Real-time Analytics dashboards (preview).
  • The author hopes that the information provided is helpful to the readers.

Registered users can view the full text for FREE!

Sign In Now!