- Agents can now load Microsoft's customer service workspace in multiple browsers without receiving a warning notification.
- The ability to use multiple screens in the customer workspace interface is beneficial for contact centers with busy agents handling multiple conversations.
- The author tested the feature with three browser windows on three monitors, showcasing the flexibility of the setup.
- Notifications for incoming chats appear on all screens, and accepting a chat closes notifications on other screens.
- Presence status may take a few seconds to update across all screens, but it does not cause any major issues.
- Agents can chat with multiple customers simultaneously by accepting conversations on different monitors.
- Agents should be trained to ensure sessions are closed correctly when using multiple monitors to avoid potential challenges.
- Although it is possible to accidentally open the same conversation twice on different screens, the feature remains useful and manageable for agents.
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