- The article emphasizes the importance of setting chat widget options to only show on specific domains within Microsoft's Dynamics 365 Contact Center.
- Failure to restrict widget settings to known domains may result in the widget being used on unauthorized websites.
- The author demonstrates how to access and edit channel options for the chat widget in the customer service admin center.
- Within the chat widget tab, there is an option to specify the domains on which the widget should operate, which is initially turned off.
- Enabling this option allows users to list the domains where the widget will function, ensuring it only operates on those specified domains.
- The author provides a tip to exclude "http" or "https" in the URL when adding domains for the widget.
- Configuring these settings is a simple yet crucial step that some users may overlook, prompting the author to urge immediate action for those using the chat channel.
- The article concludes by advising users to provide their domains for the chat widget to enhance security and control over its usage.
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