Dynamics 365 Contact Center – Chat Widget Domains

Dynamics 365 Customer Service

The article emphasizes the importance of setting chat widget options to only show on specific domains within Microsoft's Dynamics 365 Contact Center.
Failure to restrict widget settings to known domains may result in the widget being used on unauthorized websites.
The author demonstrates how to access and edit channel options for the chat widget in the customer service admin center.
Within the chat widget tab, there is an option to specify the domains on which the widget should operate, which is initially turned off.
Enabling this option allows users to list the domains where the widget will function, ensuring it only operates on those specified domains.
The author provides a tip to exclude "http" or "https" in the URL when adding domains for the widget.
Configuring these settings is a simple yet crucial step that some users may overlook, prompting the author to urge immediate action for those using the chat channel.
The article concludes by advising users to provide their domains for the chat widget to enhance security and control over its usage.

Registered users can view the full text for FREE!