- The article discusses the use of Speech Synthesis Markup Language (SSML) in Copilot Studio to control accents, pauses, and emphasis in an IVR.
- SSML can also be used to play audio clips within messages in the IVR.
- Audio files for playing in the IVR need to be publicly available on the internet.
- The author uploaded a keyboard typing sound effect clip to their WordPress blog for demonstration purposes.
- SSML code can be created to play audio clips in messages in Copilot Studio.
- The author added keyboard clicks as a latency message to indicate the BOT is "thinking" during long-running actions in the IVR.
- Properties in Copilot Studio can control when and how long the audio clip will play during latency messages.
- Adding audio clips to IVR messages can enhance the customer experience and provide feedback during interactions.
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