- Microsoft is notifying customers using the voice channel of Dynamics 365 Contact Center to upgrade by December 31, 2024.
- Previously, customers were encouraged to upgrade, but now there is a set deadline for the upgrade.
- The upgrade process involves transitioning IVR BOTs and post-call survey BOTs to the new copilot studio BOTs.
- Customers can find details about the upgrade process on a provided link.
- Prior to the upgrade, customers may need to fix the setup of their event grid for incoming calls and recording.
- Additional information on setting up the event grid can be found on a provided link.
- It is recommended for customers using the voice channel to review the upgrade steps and start planning accordingly.
- Customers who have not planned their upgrade yet should consider doing so to ensure a smooth transition.
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