Dynamics 365 Customer Service
Category
Mar 21, 2023
Published date
Text
Article Type
AI Summary
- The article titled "By default, this is how the notification appears for the agent when he is logged in to the app and is available" discusses the process of enabling sound notifications for agents in Microsoft business applications.
- The article suggests navigating to the Agent Experience, Workspaces, and Notification Templates in the Customer Service Admin Center to enable sound notifications.
- The author mentions that sound notifications can be helpful when the app is in the background or when agents are working on other tasks.
- The article explains that users can specify settings such as play sound, sound to be played, whether the notification should continue playing until the agent responds, and the volume of the notification.
- The author also mentions the need to enable sound settings in the browser and specifies selecting "Allow for Notifications and Sound" in the app's site settings.
- The article highlights that after enabling sound notifications, the agent will hear the notifications until they accept the call, even if the app or browser is minimized.
- The author concludes by stating that the information provided should be helpful.
- The article ends with a list of social media platforms where the content can be shared. By default, this is how the notification appears for the agent when he is logged in to the app and is available.There is no sound notification.However, we enable sound notification here. This can be helpful in case the app is in the background and/or the agents are working on something else.Navigate to Agent Experience >> Workspaces >> Notification Templates (Manage) in Customer Service Admin Center.Let us enable sound notifications.We can specify the following – Play sound, Sound to be played, whether the notification should keep on playing till the agent responds and the volume of the notification as shown below.Here we also need to enable the Sound settings in the browser.For the app, select Site SettingsSpecify Allow for Notifications and SoundLet us now call again, this time the agent hears the sound notifications, until he Accepts the call and that works even if the app/ the browser is minimized.Hope it helps..AdvertisementsShare It
- EmailLinkedInTwitterFacebookWhatsAppRedditTelegramTumblrPrintPinterestMastodonLike Loading... Related.
Registered users can view the full text for FREE!
Sign In Now!