Process Sales Return Orders

Dynamics 365 Business Central

The article provides a guide on how to process sales return orders in Business Central, a Microsoft business application.
Sales return orders in Business Central are used to manage customers' returns and can be created from a customer card, list page, or by opening the sales return order page.
Sales return orders use the same database tables as sales orders and invoices, but with some key differences and exceptions.
Planning on sales return orders does not include options to set a requested delivery date, as these documents create inbound requests.
Sales return orders can be used to return items that were never shipped to the customer, with the option to prevent this through setup.
Sales return orders do not use sales price lists and items returns are priced based on the unit price field on the item card and valued based on the item cost.
There are two options supported in Business Central to reverse sales documents: Copy Document and Get Posted Document Lines to Reverse.
Business Central allows for the creation of replacement sales orders from sales returns, as well as the ability to charge restock fees using item charges.

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