Omnichannel for Customer Service – Resizable Communication Panel

Dynamics 365 Customer Service

The article discusses the ability to resize the communication panel within the customer service workspace app of Microsoft's Dynamics 365 Omnichannel for Customer Service.
The author explains that the panel can be expanded or shrunk by hovering over the "line" between the communication panel and the first tab in the session and dragging the panel.
The author provides visual examples of the expanded and shrunk panels to illustrate the functionality.
It is mentioned that there is a minimum and maximum size for the panel, with the minimum size being the point where the ribbon bars won't display properly and the maximum size being around 1/3 of the screen width.
The article highlights that the system remembers the last used size, so the panel will maintain the preferred size for subsequent conversations.
The feature of a resizable panel is not enabled by default and an admin may need to configure a system setting called "Resizable Communication Panel" in the default solution of the maker portal.
The admin can enable this feature by changing the setting from "No" to "Yes".
The author concludes by emphasizing that this simple feature enhances the user experience.

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