Omnichannel for Customer Service – Data Tags and Chat Widgets

Dynamics 365 Customer Service

The article discusses how to customize the appearance of a chat widget created using Microsoft's Omnichannel for Customer Service.
Customization options for the chat widget are available, but they are limited, with only 16 possible widget colors.
The use of "data tags" can provide additional control over the widget's appearance.
Data tags are added to the chat widget code snippet and can be used to override colors, change font family, hide chat buttons, and customize the close button text.
The "data-color-override" tag is commonly used to change the color of the widget to match a specific design theme.
The "data-font-family-override" tag can be used to change the default font of the chat widget.
The "data-hide-chat-button" tag is used when implementing proactive chat to hide the widget and only display proactive options.
The "data-custom-close-button-text" tag is commonly used to change the close button text to something like "End Chat."
The article mentions that data tags are a simple way to style chat widgets, but for greater control, the v2 chat widget and callback function can be used.

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