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Dynamics 365 Customer Service

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Apr 4, 2024

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  • The article discusses how to customize the appearance of a chat widget created using Microsoft's Omnichannel for Customer Service.
  • Customization options for the chat widget are available, but they are limited, with only 16 possible widget colors.
  • The use of "data tags" can provide additional control over the widget's appearance.
  • Data tags are added to the chat widget code snippet and can be used to override colors, change font family, hide chat buttons, and customize the close button text.
  • The "data-color-override" tag is commonly used to change the color of the widget to match a specific design theme.
  • The "data-font-family-override" tag can be used to change the default font of the chat widget.
  • The "data-hide-chat-button" tag is used when implementing proactive chat to hide the widget and only display proactive options.
  • The "data-custom-close-button-text" tag is commonly used to change the close button text to something like "End Chat."
  • The article mentions that data tags are a simple way to style chat widgets, but for greater control, the v2 chat widget and callback function can be used.

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