Dynamics 365 Customer Service
Category
Nov 11, 2023
Published date
Text
Article Type
AI Summary
- Microsoft has released 22 Copilot news from May 1st to February 2024, indicating their strong focus on this AI-powered assistant.
- Dynamics 365 Customer Insights
- Journeys have integrated Copilot features, allowing users to create journeys with the assistance of Copilot.
- Copilot theme creation in forms is available, where users can paste a website and get suggestions on the color palette, background, text styles, and button styles from their own website.
- The same theme options are available in emails as in forms, with the ability to style emails and get the theme.
- Copilot offers content creation suggestions for emails based on the user's own emails and company's tone of voice.
- Image suggestions from Copilot are available, allowing users to select the most relevant image from their library.
- Creating segments with the use of Copilot is supported and available in general availability.
- Copilot can assist in writing prompts for segments and provide suggestions for improvement.Overall, there are numerous Copilot features available in Dynamics 365 Customer Insights
- Journeys, with more to come in the future. While some features are still in preview and may not be fully functional, Microsoft is continuously improving them before general availability. Users are encouraged to stay updated with the release planner for new features and provide feedback on improving the system.
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