- The blog article discusses the use of AI-powered chatbots in Dynamics 365 Finance & Operations or Supply Chain Management environments to provide support for routine issues.
- The chatbot can assist users with tasks such as creating purchase orders with customized approval workflows, troubleshooting errors when closing fiscal periods, processing returns to suppliers, and correcting posting errors in journal entries.
- Users can also rely on the chatbot to generate financial reports with custom fields, retrieve real-time inventory data, assign resources to projects, troubleshoot currency mismatches in vendor invoices, and process customer refunds according to custom credit policies.
- The chatbot can provide insights into lead times for materials from specific suppliers, simplifying decision-making for the supply chain team.
- Overall, the chatbot streamlines processes, reduces errors, and saves time for employees working with Dynamics 365 applications.
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