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Setting the correct time zone for service accounts in Microsoft Dynamics 365

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#orderdeadlines

#serviceaccounts

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Dynamics 365 Supply Chain Management

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Oct 31, 2023

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  • The correct time zone setting for service accounts in Microsoft Dynamics 365 is crucial for accurate business logic execution, especially for time-sensitive functionalities like order deadlines.
  • Service accounts like RetailServiceAccount play a vital role in real-time calls between the Cloud Scale Unit (CSU) and Finance & Operations (F&O) in Dynamics 365.
  • Each service account has a default preferred time zone, which can impact features that rely on date and time calculations, such as order deadlines for same-day or next-day deliveries.
  • The function DateTimeUtil::getUserPreferredTimeZone() is used to fetch the time zone from the user executing the code, typically RetailServiceAccount for retail calls.
  • If the time zone for service accounts is not set correctly, time-sensitive calculations like order deadlines could be inaccurate.
  • To modify the time zone settings for service accounts, add the preferred time zone column to the user account, click 'Edit,' and make the necessary adjustments.
  • It is important to set the correct time zone for service accounts executing system jobs or batches in Dynamics 365 to ensure that business logic related to date and time operates as intended.
  • If operating in multiple time zones, there may be room for improvement in handling time zone calculations to prevent reliance on the preferred time zone of a service account.

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