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We need to talk about... Power Platform Release Wave 2 for 2024... Copilot Studio

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Dynamics 365 Project Operations

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Dec 2, 2024

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AI Summary

  • The article discusses the features and functionality to be released for Copilot Studio between October 2024 and March 2025.
  • The updates cover key areas such as Copilot and AI innovation, overall capabilities within Copilot Studio, new Core Authoring updates, and updates focused on Customer Service and IVR.
  • A Business Rules Manager for Omnichannel Bots is being introduced to simplify the user experience by allowing administrators to set up dynamic values using Power Apps and Dataverse tables.
  • IVR Experiences with Generative AI are being enhanced to make interactions smoother, smarter, and more human-like for users.
  • Copilot Agents for Microsoft 365 Business Chat and Teams are introduced to bring internal knowledge, workflows, and tools directly into the chat experience.
  • Generative Actions are now generally available in Microsoft Copilot Studio, allowing admins to automate responses and actions based on context using AI technology.
  • Microsoft is introducing generative AI capabilities for IVR systems to craft dynamic, context-aware responses, creating a more engaging and pleasant experience for customers.
  • The article hints at additional content related to the remainder of the Power Platform that will be covered in the coming weeks.

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