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#contentdelivery

#end-user

#projectteam

#training

#trainthetrainer

Dynamics 365 Project Operations

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Mar 6, 2022

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  • The article discusses the importance of training the large end-user community in software deployment projects.
  • It highlights that companies often underestimate the challenge of training and allocate insufficient time and resources.
  • End-user training is different from project team training and requires a more specific and process-driven approach.
  • The traditional "Train the Trainer" method, where project team members train end-users, may not be effective in practice.
  • The article points out that project team members may not have enough time or be skilled at teaching.
  • Additionally, end-user training is not a one-time event but continues as new users are added and the solution is enhanced.
  • Online training is suggested as a solution to efficiently deliver tailored content to a large user base.
  • Online training allows learners to progress at their own pace and provides measurement and monitoring capabilities.

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