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Integrating CRM and FNO Using Azure Logic Apps

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#apps

#azure

#fno

#logic

Dynamics 365 Intelligent Order Management

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Oct 23, 2024

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  • Seamless integration between CRM and FNO systems is crucial for efficiency and data accuracy.
  • Dual write is a Microsoft framework for real-time data synchronization between Dynamics 365 FNO and Dynamics 365 CRM.
  • Dual write has limitations such as complex setup, limited customization options, and potential performance issues.
  • A manufacturing company faced challenges with dual write and decided to replace it with Azure Logic Apps for real-time data synchronization.
  • The objective was to create a Logic App for immediate data synchronization between CRM and FNO without the limitations of dual write.
  • Steps to implement the solution included identifying integration points, setting up Azure Logic Apps, configuring triggers, fetching and transforming data, syncing data with FNO, error handling and logging, testing and validation.
  • Benefits of using Azure Logic Apps include real-time synchronization, flexibility, scalability, and simplified management of integrations.
  • By switching to Azure Logic Apps, the manufacturing company can achieve a more reliable, customizable integration between CRM and FNO, improving data consistency and synchronization.

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