- Process mining is a data-driven technique that visualizes and analyzes business processes in Dynamics 365.
- Process mining helps identify inefficiencies, delays, and redundancies in workflows for process optimization.
- The tool is particularly beneficial for D365 environments like Finance & Operations, Customer Engagement, and Supply Chain.
- Beginners should start by understanding their goals, finding the right data, and creating a basic process map.
- Intermediate users can analyze variations in processes, calculate key metrics, and set up alerts and automation.
- Veteran users can leverage predictive insights, focus on continuous process improvement, and optimize processes across multiple departments.
- Advanced approaches include integrating IoT data, utilizing Copilot and AI, and building end-to-end digital twin models.
- By leveraging process mining in Dynamics 365, organizations can make informed decisions to drive efficiency and improve outcomes.
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