We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Field Service

Dynamics 365 Field Service

Dynamics 365 Field Service updates focus on enhancing the Field Service Mobile App and optimizing service operations
Release Wave 2 for 2023 outlines new features for Dynamics 365 and Power Platform between October 2023 and March 2024
Copilot for work order experience integrates into Outlook and Teams to assist service professionals
Copilot capabilities include creating work orders, assigning technicians, and streamlining tasks using AI
Field Service mobile app preview offers modern user experience for managing work order tasks on the go
Dynamics 365 Field Service app within Teams allows access to work orders and real-time issue resolution with remote experts
Redesigned work order management experience reduces clicks for key tasks and provides intelligent recaps for frontline managers
Upcoming content will cover updates in Power Platform for Release Wave 2 of 2023 in Dynamics 365 Field Service

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