- Dynamics 365 Field Service updates focus on enhancing the Field Service Mobile App and optimizing service operations
- Release Wave 2 for 2023 outlines new features for Dynamics 365 and Power Platform between October 2023 and March 2024
- Copilot for work order experience integrates into Outlook and Teams to assist service professionals
- Copilot capabilities include creating work orders, assigning technicians, and streamlining tasks using AI
- Field Service mobile app preview offers modern user experience for managing work order tasks on the go
- Dynamics 365 Field Service app within Teams allows access to work orders and real-time issue resolution with remote experts
- Redesigned work order management experience reduces clicks for key tasks and provides intelligent recaps for frontline managers
- Upcoming content will cover updates in Power Platform for Release Wave 2 of 2023 in Dynamics 365 Field Service
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