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Dynamics 365 Field Service

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Jul 8, 2024

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  • New features in Dynamics 365 Field Service include Copilot integration, optimizing service operations, and revamped resource scheduling.
  • Dynamics 365 Release Wave 1 of 2024 will bring updates from March to October, with detailed information available online or as a downloadable PDF.
  • The Power Platform features for 2024 release wave 1 are outlined in a separate release plan and PDF download.
  • Copilot in Field Service is integrated with Teams to streamline work order creation and scheduling.
  • Copilot empowers frontline workers by providing instant insights through chat functionality.
  • The Field Service mobile app offers a new and intuitive user experience for technicians, improving workflow efficiency.
  • Resource Scheduling in the mobile app includes an agenda view for better schedule management and customizable columns for personalized layouts.
  • The article concludes with a promise of more content related to updates in the Power Platform in future posts.

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