Dynamics 365 ERP - General
Category
Mar 25, 2022
Published date
Text
Article Type
AI Summary
- The article discusses the need for custom training in Microsoft Dynamics 365 projects when standard out-of-the-box functionality is not sufficient.
- The author advises against immediately requesting custom online training for all gaps and suggests understanding the relationship between the type of training content and the learner community.
- Certain functional areas in D365 implementations, such as operations and customer service, may require extensions or unique processes, leading to gaps in standard training.
- The article emphasizes the importance of considering the learner community, including the number of learners and their level of sophistication, when deciding on custom training.
- If the learner count is low and the learners are highly capable and experienced, it may be more effective to provide job aids or one-on-one instruction rather than custom training.
- However, if the learner count is high, such as in warehouse operations, and the learners are less familiar with new technology, custom training should be considered.
- The article recommends following a specific process to determine if custom training is needed, including reviewing the standard online training curriculum, identifying gaps, and assessing the number of people who need specialized content.
- By investing in custom training that meets the exact needs of learners, companies can achieve the best return on their investment.
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