Dynamics 365 ERP - Development
Category
Mar 26, 2022
Published date
Text
Article Type
AI Summary
- The COVID-19 pandemic has accelerated digital transformation initiatives, leading many companies to move their on-premise applications to the cloud for remote access, high security, and reliability.
- Upgrade projects are underway, with project teams working to roll out new cloud solutions across organizations with multiple locations and hundreds of users.
- The cloud has allowed software companies to introduce more features in shorter times, resulting in a significant functional gap between on-premise and cloud versions of software applications.
- Companies upgrading from older versions of the solution have a good starting point, as their users are familiar with the core concepts and need to quickly learn the new standard functionality.
- The functional training provided to the customer project team early in the project sets the upgrade on the right footing by helping them assess the functional scope and define the technical scope.
- End-user training is crucial to bring the user community up to speed on process changes and teach them how things may work in the new environment.
- Online training can be beneficial in both early stages of the project for team members to learn standard functionality and later stages for end-users to learn about process changes enabled by the new solution.
- Upgrades offer opportunities to introduce new functional and technical enhancements that enable better and faster processes, and online training can help companies maximize the benefits of their upgrade projects.
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