- Chatbots are computer programs designed to simulate conversation with human users, often powered by AI algorithms.
- In a business scenario, a new user without prior knowledge of Dynamics 365 Finance aims to create customer records using available resources.
- Steps include logging into Web.Powerva.microsoft.com, creating topics, crafting questions for the chatbot, and connecting with D365FO.
- The process involves calling Power Automate functions from Power Virtual Agent, providing input values, initializing values, and saving the flow.
- After completing the Power Automate flow and publishing the Power Virtual Agent, testing the chatbot by creating a customer record is essential.
- During the test, the chatbot prompts for customer group, account, and name, leading to the successful creation of a customer record.
- Only mandatory fields are required for record creation, but additional fields can be filled out as needed.
- The process concludes with a message confirming the successful creation of the customer record in D365FO.
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