- Agents using Microsoft's Omnichannel for Customer for voice calls can now test their speaker/microphone directly in the customer service workspace app.
- Previously, agents could select their devices for speaker and microphone but couldn't test them within the app.
- The test option can be accessed by clicking the "phone" icon in the app and then selecting the "cog" icon for device settings.
- There are options to test the speaker and microphone separately, with the speaker test playing music to adjust volume levels and the microphone test recording and playing back a short message.
- There is also a "Make a test call" option that tests both speaker and microphone simultaneously, similar to the feature in Microsoft Teams.
- This feature allows agents to confirm that their physical devices are working properly and to ensure that their browser settings allow for sharing of speakers and microphone.
- The author emphasizes that this may seem like a simple feature, but it is useful for verifying device functionality and browser settings.
- Overall, this feature enhances the user experience for agents using Microsoft's Omnichannel for Customer for voice calls.
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