Omnichannel for Customer Service – Test Speaker / Microphone

Dynamics 365 Customer Service

Agents using Microsoft's Omnichannel for Customer for voice calls can now test their speaker/microphone directly in the customer service workspace app.
Previously, agents could select their devices for speaker and microphone but couldn't test them within the app.
The test option can be accessed by clicking the "phone" icon in the app and then selecting the "cog" icon for device settings.
There are options to test the speaker and microphone separately, with the speaker test playing music to adjust volume levels and the microphone test recording and playing back a short message.
There is also a "Make a test call" option that tests both speaker and microphone simultaneously, similar to the feature in Microsoft Teams.
This feature allows agents to confirm that their physical devices are working properly and to ensure that their browser settings allow for sharing of speakers and microphone.
The author emphasizes that this may seem like a simple feature, but it is useful for verifying device functionality and browser settings.
Overall, this feature enhances the user experience for agents using Microsoft's Omnichannel for Customer for voice calls.

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