Plaza 365
Plaza 365

No results found for your search

RegisterLog in

1

Manage Custom Presence Dynamics 365 Customer Service (Omnichannel)

Visit article

#agentexperience

#customization

#custompresence

#defaultpresence

#presences

Dynamics 365 Customer Service

Category

Mar 6, 2023

Published date

Text

Article Type

AI Summary

  • The article discusses the process of managing presences in Microsoft business applications through the Customer Service Admin Center.
  • There are a set of default presences available for agents to select, and the inactive and offline statuses are automatically set by the system.
  • Although the presence can be deactivated, it still remains visible to agents.
  • The default presences cannot be deleted, and attempting to do so will result in an error.
  • The text for the default presence can be edited.
  • Custom presences can be created based on the existing base status for agents.
  • Unlike default presences, custom presences can be deleted.
  • The article concludes with a list of social media platforms where the content can be shared.

Registered users can view the full text for FREE!

Sign In Now!