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Installer Error: Microsoft Dynamics GP Process Monitor (DPM.exe)

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#dynamicsgp

#errormessage

#installer

#processmonitor

#supportcase

Dynamics 365 Customer Service

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Sep 23, 2023

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  • The article discusses a support case where the installer for a Winthrop Development Consultants product encountered an error message related to a version of Microsoft Dynamics GP Process Monitor (DPM.exe) currently running.
  • The customer was not using the Microsoft Dynamics GP Process Server or Process Monitor, but the installer still checks for any processes running with specific filenames such as Dynamics.exe, DPS.exe, and DPM.exe.
  • To resolve the issue, the customer was asked to check for processes running on the machine and found a service named 'Dell Peripheral Manager Service' with the executable filename of dpm.exe.
  • After stopping the 'Dell Peripheral Manager Service', the installer was able to complete, and the service could be restarted.
  • The article includes a screenshot of the error encountered on a Spanish language system.
  • The issue has been resolved in the installers released after January 2024, including Visual Studio Integration Toolkit Build 19.1, Batch Posting Service Toolkit Build 13.2, and GP Power Tools Build 30.2.
  • The author provides the information in hopes that it will be helpful.
  • Additional updates were made to the article, including the addition of a screenshot provided by a second case of the same error occurring and an update stating that the issue has been fixed in the latest builds.

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