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Dynamics Customer Service Solution 2.0

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Dynamics 365 Customer Service

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Apr 21, 2022

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  • The article discusses recent updates to email to case and templates in a Customer Service solution for Microsoft business applications.
  • The solution previously failed on installation but has since been resolved with support from Microsoft.
  • The main change in the setup is that email to case is now part of Power Automate instead of Workflow.
  • The article provides a quick guide for importing the new solution and configuring email to case.
  • It mentions the option to add the team as the owner of cases and provides instructions for retrieving the team GUID.
  • The last step is to activate the email to case record creation.
  • After activation, emails can be seen entering CRM via cases.
  • The article concludes by encouraging readers to subscribe for more posts from CRM Keeper.

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