We need to talk about... Dynamics 365 Release Wave 1 2024... Dynamics 365 Customer Service

Dynamics 365 Customer Service

New features coming to Dynamics 365 Customer Service focus on generative AI and enhancing voice, messaging, and email channels.
The Dynamics 365 Release Wave 1 for 2024 outlines new features to be released between March and October 2024.
Microsoft Power Platform features for 2024 release wave 1 are summarized in a separate release plan.
A new feature aids in deploying Dynamics 365 Customer Service by creating corresponding cases for multiple mailboxes.
Case volume forecasting helps managers predict case volumes and manage agent availability.
Enhanced email attachment feature allows for drag and drop attachments, copy attachments, and bulk download and deletion.
Copilot in Dynamics 365 Customer Service provides automatic prompts to assist agents and improve handle times.
Features like safeguarding sensitive data and unified routing enhance security and agent efficiency in Dynamics 365 Customer Service.

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