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Fixed Automated messages not working in Voice Channel Dynamics 365 Customer Service

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#automatedmessage

#customized

#defaultmessage

#issue

#voicechannels

Dynamics 365 Customer Service Professional

Category

Mar 26, 2023

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Text

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AI Summary

  • The article discusses an issue faced with a customized automated message configured for a voice channel in Microsoft business applications.
  • The message was not getting played, and even the default message was also not getting played for the customer.
  • After some testing, it was discovered that the issue was caused by the presence of the "&" character in the message.
  • Removing the "&" character resolved the issue.
  • The article ends with a hope that the information provided is helpful.
  • The article includes advertisements and options to share it on various platforms like email, LinkedIn, Twitter, etc.
  • The article is related to Dynamics 365 and its voice channel feature.
  • The article provides a specific example of a problem faced and its solution in the context of Microsoft business applications.

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