Fixed Automated messages not working in Voice Channel Dynamics 365 Customer Service

#automatedmessage

#customized

#defaultmessage

#issue

#voicechannels

Dynamics 365 Customer Service Professional

The article discusses an issue faced with a customized automated message configured for a voice channel in Microsoft business applications.
The message was not getting played, and even the default message was also not getting played for the customer.
After some testing, it was discovered that the issue was caused by the presence of the "&" character in the message.
Removing the "&" character resolved the issue.
The article ends with a hope that the information provided is helpful.
The article includes advertisements and options to share it on various platforms like email, LinkedIn, Twitter, etc.
The article is related to Dynamics 365 and its voice channel feature.
The article provides a specific example of a problem faced and its solution in the context of Microsoft business applications.

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