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Fix Exception in creation of lead (Dynamics 365 Marketing)

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#contact

#cookie

#error

#marketingforms

#outbound

Dynamics 365 Customer Insights – Journeys & Data

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Jun 7, 2023

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AI Summary

  • The article discusses an error encountered when submitting an outbound Marketing form in Microsoft Dynamics 365.
  • The error message displayed includes an activity ID, request ID, and exception details.
  • The form in question only had the Lead form matching defined and was set to update contacts/leads only.
  • Due to multiple/different form submissions in the past, a contact was created and stored in the browser's cookie.
  • The CRM system was referring to this stored contact and trying to set it as the parent contact for the lead record, despite the form being set to update leads only.
  • This behavior is inherent to the product.
  • The suggested solution is to delete the cookie or try accessing the form in incognito or in-private mode, or using a different browser.
  • The issue is likely to occur when setting up marketing forms and conducting multiple test submissions with test data.

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