Managing Receivables in Business Central - Customer Reminders

Dynamics 365 Business Central

The article discusses the importance of collecting payments from customers on time and the challenges of keeping track of overdue invoices and sending reminders.
It introduces Microsoft Business Central customer reminders, which allow users to create and send messages to customers when their payments are due or overdue.
Reminders are different from customer statements as they only include overdue invoices, while statements include all transactions.
The main benefit of using reminders in Business Central is the reduced admin time required to chase outstanding debt, including running reports, creating copies of invoices, and sending emails.
The article provides a step-by-step guide on how to set up customer reminders in Business Central, including setting up reminder terms and levels, calculating interest and fees, and configuring reminder texts.
Users can create reminders manually from the customer card or run the reminder functionality on a schedule, either by creating reminders for specific customers or by applying filters.
Reminders can be issued and sent to customers via email, and the article emphasizes the importance of thoroughly testing the configuration and setup before enabling automation.
The use of customer reminders in Business Central offers benefits such as reducing manual work, increasing efficiency, improving customer relationships, and avoiding bad debt.

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