Unlocking Insights: Microsoft’s New Timeline Highlights Feature

Power Platform - General

The Timeline Highlights feature in Microsoft Dynamics 365 allows users to view key activities in a clear, bulleted format powered by Generative AI.
This feature speeds up decision-making, improves customer interactions, and fosters transparency.
Timeline Highlights can be accessed in Dynamics 365 Customer Service, Sales, Marketing, Field Service, and custom model-driven Power Apps.
Users can enable or disable Timeline Highlights at the app level by following a series of steps in the Power Apps Maker Portal.
The Highlights text can be copied and regenerated to update based on the latest activities.
Timeline Highlights make accessing and understanding critical information easier for managing customer interactions and data analysis in Dynamics 365.
Sayantan provided valuable inputs in the blog article.

Registered users can view the full text for FREE!