Dynamics 365 Supply Chain Management
Category
Aug 26, 2024
Published date
Text
Article Type
AI Summary
- Identifying the Affected User and Session:
- Replicating the Issue:
- Analyzing Logs and Traces:
- Contextual Information:
- User-Specific Customizations or Settings:
- Session information allows Microsoft to pinpoint the specific user and session in which the issue occurred. This is important because different users may have varying roles, permissions, and settings, meaning the problem could be unique to that particular session.
- Support teams can use session details to recreate the exact scenario in which the problem occurred. Session information contains data on the actions performed, the sequence of steps taken, and the context (such as forms, reports, or modules) where the issue was encountered. This helps in accurately diagnosing the problem.
- Microsoft support can use session information to locate relevant logs and traces in their system. These logs provide detailed technical insights, such as errors, warnings, and system events specific to the session, which are vital for troubleshooting.
- Microsoft support can use session information to identify relevant logs and traces within their system. These logs offer detailed technical insights, including errors, warnings, and system events specific to the session, which are crucial for troubleshooting.
- D365FO allows for extensive user-specific customization and configuration. Session information helps identify any individual customizations, saved views, or settings that might be contributing to the issue.
- The session information can be found within the Microsoft support system, enabling support teams to efficiently troubleshoot and resolve issues for Dynamics 365 Finance and Operations.
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