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We couldn’t open your plan – Dynamics 365 Project Operations

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Dynamics 365 Project Operations

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Dec 24, 2024

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  • Create a new project in Dynamics 365 Project Operations involves several steps such as adding a project manager, team, and tasks.
  • An error message "We couldn’t open your plan" was encountered when trying to create tasks in Dynamics 365 Project Operations.
  • Troubleshooting involved finding the "PSS error logs" form in the Settings module under the "schedule integration" button group.
  • The error message "XrmCalendarError" pointed to a user with no working dates in their calendar causing the issue.
  • Using XRMtoolbox, the msdyn_projectteam entity was checked for any calendars referenced, but none were found.
  • The calendar causing the problem had a "primaryuserid" assigned to it, leading to the discovery of the user without working dates.
  • The problem was resolved by creating working dates for the user with the issue.
  • After adding working dates for the user, the error message disappeared and the form opened properly.

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