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User Adoption Strategy for Dynamics 365 Implementation Success

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Dynamics 365 Intelligent Order Management

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Oct 4, 2024

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  • After implementation, user participation may decline, prompting the need for an adoption strategy and metrics.
  • In project planning, involve users in requirements gathering to ensure alignment with user needs, not just IT requirements.
  • Capture user sentiment during discussions to assess if the new implementation adds to the learning curve.
  • Use Customer Data in UAT to showcase operational value and drive adoption as an influencer within the organization.
  • Utilize User Adoption metrics in Dynamics 365 and Power Platform Admin Center to track adoption rates.
  • Monitor records owned by different user groups and their system usage frequency to gauge adoption.
  • Generate reports for management to track adoption rates over time and make informed decisions.
  • Review change requests as a sign of system usage and potential need for adjustments to align with business needs.
  • Engage with stakeholders to identify processes outside the system that can be integrated and address any user bypassing of the system.

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