The Mystical Role of the Business Process Owner

Dynamics 365 Finance

Business Process Owners (BPOs) play a crucial role in D365 F&O implementations, ensuring alignment with day-to-day realities and actively shaping how the new system will work in practice.
BPOs should be influential, experienced, ambitious, and technically-minded permanent employees, rather than contractors, to drive the success of the project.
Key responsibilities of BPOs in D365 F&O projects include process mapping & validation, change management, decision-making authority, testing & validation, and post go-live support.
BPOs are essential for the success of D365 F&O implementations due to their ability to bridge the gap between project goals and practical operations, ensuring smoother adoption and long-term success.
Appointing knowledgeable and hands-on BPOs for critical areas in a D365 F&O implementation is crucial for delivering tangible business benefits and ensuring the live system drives desired improvements.
Empowering and engaging BPOs increases the likelihood of a successful project, and it is important to give them maximum capacity for the project and avoid burdening them with ongoing operational work.
BPOs should be given attention and authority to actively shape the outcome of the project and ensure that the live system not only works but works for the business.
Having BPOs with full-time capacity and D365 F&O expertise post-implementation will be beneficial for ongoing support and optimization of the system.

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