Online Outages and Request for Refund

Dynamics 365 ERP - Development

Dynamics 365 Business Central Online is recognized as the best Online ERP for SMB market by Forbes.
Microsoft has added numerous capabilities to Dynamics 365 Business Central Online, such as copying a production environment and performing Point In Time restores.
Microsoft takes online service stability seriously and has a Service Level Agreement for refunds in case of missed services.
Outages can happen in online and on-premises environments, but Microsoft's team of skilled engineers work quickly to resolve online incidents.
Refunds for missed services are based on specific criteria, including uptime percentages and user impact.
Global Outages are transparently communicated through the Health Center dashboard, while Single Environment Outages may require a support request for information.
Refund requests must be submitted before the end of the next month following the event and include detailed documentation for processing.
Microsoft's refund process for missed services can take several months to complete, highlighting the importance of patience in handling such requests.

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