- Dynamics 365 Business Central Online is recognized as the best Online ERP for SMB market by Forbes.
- Microsoft has added numerous capabilities to Dynamics 365 Business Central Online, such as copying a production environment and performing Point In Time restores.
- Microsoft takes online service stability seriously and has a Service Level Agreement for refunds in case of missed services.
- Outages can happen in online and on-premises environments, but Microsoft's team of skilled engineers work quickly to resolve online incidents.
- Refunds for missed services are based on specific criteria, including uptime percentages and user impact.
- Global Outages are transparently communicated through the Health Center dashboard, while Single Environment Outages may require a support request for information.
- Refund requests must be submitted before the end of the next month following the event and include detailed documentation for processing.
- Microsoft's refund process for missed services can take several months to complete, highlighting the importance of patience in handling such requests.
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