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Setting up an Omnichannel Trial : Updated Version

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#azurecommunicationservices

#omnichannel

#trial

#unifiedrouting

#voiceworkstream

Dynamics 365 Customer Service

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Feb 14, 2022

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AI Summary

  • The article titled "I previously wrote a blog detailing how to set up an Omnichannel trial" discusses the process of setting up an Omnichannel trial and demonstrates the latest method of creating a trial that allows testing of both Unified Routing and Omnichannel Voice.
  • The author mentions that the process of setting up an Omnichannel trial has changed and they want to demonstrate the new method.
  • The article emphasizes the ease and speed of setting up an Omnichannel trial with minimal configuration.
  • It is mentioned that the trial allows users to experience the unique features and capabilities of Omnichannel.
  • The author hints at continuing the setup of the trial in their next blog, specifically by creating a voice workstream with Azure Communication Services.
  • The article implies that the new method of setting up the trial helps avoid errors that were sometimes reported in the past.
  • The author highlights the importance of keeping up with the latest methods and processes in order to stay updated and make the most of the Omnichannel capabilities.
  • Overall, the article provides a brief overview of the change in the process of setting up an Omnichannel trial and teases the next steps in the setup process.

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