Plaza 365
Plaza 365

No results found for your search

RegisterLog in

3

MDA: Enable SLA for Custom Entity and learn how to use SLA

Visit article

#configuration

#customtable

#servicelevelagreement

#sla

Dynamics 365 Customer Service

Category

Oct 9, 2023

Published date

Text

Article Type

AI Summary

  • The article discusses the concept of SLA (Service Level Agreement) in Microsoft business applications, specifically how to apply SLA in a custom table.
  • The author provides a step-by-step guide on how to prepare a custom table by creating a solution, a table named Documents, and exporting/importing the solution.
  • The article explains the attributes that need to be created to support the SLA, including the tmy_important attribute for triggering the SLA, tmy_firstresponseby attribute for linking to the SLA KPI Instance, and statuscode attribute for determining the pass/fail status of the SLA.
  • The author demonstrates the creation of a lookup for the SLA KPI Instances in the form of the custom table.
  • The article instructs on adding an SLA Timer control to the custom table form and configuring it.
  • The author guides the reader on how to configure the SLA in the Customer Service Hub app, including creating an SLA KPI and a new SLA item based on specific configurations.
  • The article mentions the ability to configure actions using Power Automate for the SLA.
  • The author provides examples of the expected results when creating and deactivating a document record within the defined SLA timebox.Overall, the article provides a detailed walkthrough of how to apply SLA in a custom table within Microsoft business applications.

Registered users can view the full text for FREE!

Sign In Now!

Cookies Consent

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.