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#appointments

#microsoftbookings

#outlook

#synchronization

Dynamics 365 CRM - General

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May 4, 2023

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AI Summary

  • The article discusses the use of the Microsoft Bookings App for booking appointments in Outlook and syncing them back to Dynamics 365 through the category "Tracked to Dynamics 365" using server-side synchronization.
  • If a tracked appointment is canceled in Outlook by a user who is not the organizer, the subject of the appointment record will be updated with the prefix "Canceled", but the record's status will not be changed.
  • To handle this scenario, the article suggests implementing a flow to check for updates in the subject column with the word "canceled" and updating the appointment's status accordingly.
  • The article provides links to additional resources for understanding the synchronization logic and querying data in the Power Platform.
  • The author hopes that the information provided will be helpful.
  • The article includes advertisements and sharing options for various platforms.
  • The author's name is mentioned as Nishant Rana.
  • The article was published on March 22, 2022.

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