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End user perspective

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#consultants

#endusers

#training

Dynamics 365 CRM - General

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Mar 22, 2022

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AI Summary

  • The majority of training available for D365 focuses on the perspective of consultants, but this may not be the most commonly used knowledge in a company implementing D365.
  • A significant gap exists in D365 training for day-to-day tasks, which is typically filled by creating custom end-user-specific training.
  • The primary goal of training content should be to teach learners how to do their jobs effectively.
  • Crafting training content with the end-user in mind leads to a more relevant and efficient training experience.
  • End-user-centric training enables employees to retain knowledge better and perform their jobs more effectively.
  • End-user-centric training can also benefit consultants by providing them with insights into the end user's perspective.
  • The D365 world has many different roles and training needs, making end-user-centric training important in implementations.
  • End-user-centric training should not be overlooked in D365 implementations.

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