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Build Deployable Power Automate Flows for Dynamics Customer Voice with Environment Variables

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#dataconfiguration

#dynamicscustomervoice

#surveytool

Dynamics 365 CRM - Development

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Apr 1, 2022

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  • The article discusses the importance of maintaining a healthy ALM (Application Lifecycle Management) and deployment process in Microsoft business applications like Dynamics 365.
  • The author highlights the challenges faced when incorporating Dynamics Customer Voice into the ALM and deployment process.
  • The article mentions the need for unique identifiers in data configuration and how it differs in the case of Customer Voice.
  • The author identifies two main problems related to Power Automate actions for Customer Voice: the need to specify a specific project, survey, and email template, and the inability to retrieve dynamic data from the Forms Connector.
  • The author presents a solution in three steps to address the challenges faced: copying and updating the Customer Voice project, creating a child flow for environment variables, and using the SWITCH function in Power Automate to handle different environments.
  • The article acknowledges that the solution is not foolproof and may require additional steps if new environments are added in the future.
  • The author concludes that the solution provides a healthier ALM process, making flows more readable and maintainable.
  • The article concludes by asking for reader feedback and satisfaction with the provided solution.

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