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Something Went Wrong- User Cannot Login into Dynamics 365 Business Central Cloud Unusual Error Message

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#login

#troubleshoot

#user

Dynamics 365 Business Central

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Aug 20, 2023

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AI Summary

  • The article titled "What To Troubleshoot If A User Cannot Login To Dynamics 365 Business Central" discusses a troubleshooting experience where a user encountered an error when trying to login to Dynamics 365 Business Central.
  • The error message displayed was "Something went wrong. Please try again later. If you continue to see this error, provide the information below when requesting support."
  • The author tried troubleshooting by checking browser settings, including cookies and JavaScript, but found no issues.
  • They also removed the user's role center, default user company, and personalization settings, but the issue persisted.
  • The author tried logging in from a different device, contacting Microsoft for support, and even jokingly mentioned throwing the computer against the wall.
  • Eventually, the user's IT department logged in as the user on their device and successfully accessed Business Central.
  • The resolution was found to be related to the user's home network and IPN blocking the URLs for Business Central and Dynamics 365.
  • The user was able to access Business Central by logging in through a VPN for the corporate network.This article serves as a troubleshooting guide for users who encounter login issues with Dynamics 365 Business Central, highlighting various steps taken to resolve the problem in this specific case.

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