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Avoiding Costly Customizations: The Role of Gap Design Workshops in Dynamics 365

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Dynamics 365 Business Central

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Feb 22, 2025

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  • Many Dynamics 365 implementations fail due to rushing into design and development without validating gaps in a structured way.
  • Common pitfalls in gap design include skipping gap design workshops, treating every gap as a customization, and designing in isolation.
  • To fix gap design and deliver value for customers, partners should conduct gap design workshops to validate the solution, challenge process gaps before customizing, and align gap design with end-to-end business processes.
  • Structured gap design workshops are a competitive advantage that minimizes project risks, reduces customizations, and ensures sustainable implementations.

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